All about BT

“One customer being out of service for too long is one too many,” said Joe Garner, chief executive of Openreach, which builds and maintains BT’s network. “Millions of customers depend on broadband and they rely on us to keep them connected, whatever the weather.” Garner said the new recruits would be a “welcome boost” to an engineering workforce that completes hundreds of thousands of jobs – such as installing fibre optic lines – each week.

Garner promised that by the summer, BT would publish regular information on its service performance. The only information available to the public, on the website of the Office of the Telecoms Adjudicator, is often difficult to understand.Garner has promised to be better at maintaining Openreach’s vast network, which reaches almost all of the UK’s 28 million premises, for example by rewiring ageing telegraph poles before faults occur.